Support guidelines
Timings:
11AM - 5PM, Monday - Friday.
Turn around time:
Best effort.
Recommended way to get support:
- Drop us a message on WhatsApp before calling, many issues get resolved over messages only.
- Book a paid support session if needed.
- We are always busy helping customers. We may be not able to accept calls immediately, request your cooperation in this regard.
- The more polite you are, the better support you get.
How to book a paid support session?
- Make payment
- Pick an available time slot
- Please ensure anydesk is installed on computer for support.
What NOT to expect from support?
- 24/7 support.
- Instant telephonic support.
- Support on weekends (saturdays and sundays).
Resources:
- Remote desktop software - Download anydesk
- Rare but critical issues - Troubleshooting guide
- Official chat support (turn around time 24-48hours) - Message now
- Setup video - Watch now
Why not 24/7 support?
We believe software should be user friendly and user's should not have to call for help.
And for the features which are not available cannot be build overnight anyway.
We are monitoring our servers everyday.
In case of a server downtime you can always call us.
