REFUND POLICY

LABSMART REFUND POLICY

At Labsmart, we want you to have a smooth and satisfying experience. This policy explains when and how refunds apply to our various plans and purchases.

1. Half-Yearly Plans

   If you’re not fully satisfied with your first half-yearly plan purchase made during an offer period, you may request a full refund within 7 days of purchase. We’ll refund the entire amount after deducting payment gateway charges — no questions asked.

   Note: This policy applies only to first-time purchases and does not cover renewals or plan upgrades.

2. Yearly Plans

   For first-time customers who purchase a yearly plan during an offer period, a full refund is available within 7 days of purchase, after deducting payment gateway charges. Refunds are not available after 7 days, regardless of how much the plan has been used.

   Renewals and upgrades are not eligible for refunds.

3. SMS Credit Purchases

   We provide 100 free SMS credits so you can explore and test our SMS features. Once you decide to purchase additional SMS credits, those transactions are non-refundable.

4. Add-on Purchases

   You can try all add-ons with a 5-day free trial.

   After the trial, if you decide to purchase an add-on, the payment becomes non-refundable.

5. Billing Errors

   In case of accidental or duplicate charges, we’ll issue a full refund.

   Please contact us promptly if you notice any billing discrepancies so we can resolve them quickly.

6. Downgrades & Cancellations

   If you choose to downgrade or cancel your plan, your subscription will remain active until the end of the current billing period.

   No refunds or credits will be provided for unused time.

7. Refund Method

   Refunds are always issued to the original payment method and follow our payment processor’s standard processing time — usually 5 to 10 business days.

8. How to Request a Refund

   To request a refund, please email us at [email protected] using your registered email ID. This helps us verify your account and process your request efficiently.