Migration guide: Other Online pathology software to Labsmart

If you are using or reviewing any other online pathology software to manage your lab, this guide will help you understand where they fall short and why Labsmart may be a better option for you. We speak with hundreds of labs every month who are frustrated with the hidden charges, poor support, and lack of reliability in other systems - so here’s an honest and detailed guide to help you compare.

Problems faced using other online pathology softwares (Pain points)

Here are a few pain points we noted while speaking with customers who switched from other pathology software to Labsmart:

1. Customer Support

Most online software claims to provide support, but in reality, it’s often delayed, inconsistent, or chargeable after a certain period. We’ve spoken to many labs that reported waiting for days to get even the smallest issue resolved, which created a hassle in their daily lab operations.

Labsmart, support is included in the subscription. And all your support requests are tracked through tickets. We assure you of guaranteed support without any extra charges. Also, you can just raise a support ticket and don’t need to call our representative again and again.

2. Pricing Transparency

Most of the other online lab software companies don’t display their pricing publicly. You need to get a demo or talk to sales just to know the cost. And as the pricing is not transparent, there is no guarantee that the price doesn’t vary from lab to lab, often leaving you confused about what’s fair.

Labsmart has 100% open & transparent pricing. All our pricing details are available on our website. We don’t have any hidden charges, what you see is what you pay.

3. Overpriced

Softwares which are not built specifically for smaller to medium sized labs has pricing plans which are overpriced and not suitable to individual labs. Some softwares also charge extra for basic features like Whatsapp report sharing, multiple logins, or QR codes. As a result, labs end up paying higher for features that should be standard.

Labsmart includes everything required for basic lab operations and management in the basic plan. Whatsapp / SMS / Email report sharing is included at no extra cost. QR coded reports is also included.

4. Ease of Use

Softwares which are not built specifically for individual labs has workflows and experiences optimised for bigger labs, which is often complicated for the individual labs to operate. Employees make mistakes, reports take longer to generate, and training new staff is difficult.

Labsmart is the easiest pathology lab software. You can start billing and reporting in just 10 minutes. The workflows, UI and experiences are created keeping the easiness of user of individual labs in mind.

5. Feature Richness

Many online software are either too basic, missing critical features, or overloaded with features individual labs hardly uses. Either way, the lab is at disadvantage. Either you are paying for features you don’t need or not getting essential features even after paying for the software.

Labsmart has the right balance of features needed by individual labs as the platform has specifically been made keeping the needs of individual lab owners in mind. You can easily manage your lab end-to-end: from reporting, billing, accounting, to referral business.

6. Data Safety

Some online lab softwares if you stop paying for the subscription, your data access is blocked. You cannot access the historical cases at times of need.

Labsmart your data is safe, backed up, and always available. Even if you stop paying for the subscription, you can still access the historical patient reports at times of need.

7. Report Quality & Branding

Most online pathology lab software provides basic lab reporting formats. Also, they don’t have inbuilt interpretations and may have branding limitations.

Labsmart provides beautifully designed lab reports as per top labs like Dr. Lal, with professional formatting and branding. Moreover, all the tests have inbuilt interpretations that enhance the perceived quality of the report to the patients.

Comparison Table: Other Online Software vs Labsmart

Feature / Pain Point Other Online Software Labsmart
Customer Support Delayed. No proper ticketing system.May be chargeable after some time. ✅ Free, fast, tracked via tickets. Guaranteed support included in subscription.
Pricing Transparency Pricing is not transparent mostly. ✅ 100% open and transparent pricing available on website. No hidden charges.
Cost of Features May charge extra for basic features like WhatsApp sharing, QR codes etc. ✅ Almost all basic features included in basic plan.
Ease of Use Softwares built for big labs have complex workflows that individual labs find hard to use. ✅ The workflows, UI and experiences are created keeping the easiness of user of individual labs in mind. You can start billing and reporting in just 10 minutes.
Feature Richness Either too basic, missing critical features, or overloaded with features individual labs hardly uses ✅ Balanced features: billing, reporting, accounts, referral business included in basic plan.
Data Safety Some blocks access to historial patient reports if subscription ends. ✅ Access to historical data retained even after subscription ends.
Report Branding Basic report formats. ✅ Beautifully designed professional report formats as per Dr. Lal standards.
Trust & Accountability Many doesnot have or have low google reviews which lacks credibility. ✅ 400+ positive Google reviews.

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