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Specific to India
Effective communication is an important part of running a diagnostic laboratory. Whether you want to inform patients about new services, health packages, seasonal offers, or important updates, SMS remains one of the most reliable ways to reach them.
Labsmart makes this process simple by allowing you to download your patient contact data, which can then be used to run SMS campaigns through a bulk SMS service provider.
Note: This feature is specific to India.
Diagnostic laboratories use SMS campaigns to keep patients informed and engaged. Some common use cases include:
SMS is a simple and effective way for labs to communicate important information directly to patients. With Labsmart, you can easily export your patient contact data and use it with a TRAI-compliant bulk SMS provider to run these campaigns.
Labsmart allows you to export your patient contact details so they can be uploaded to a bulk SMS platform.
To send bulk SMS in India, you must comply with TRAI (Telecom Regulatory Authority of India) guidelines. This registration and approval process is handled by your chosen SMS service provider and may take a week or more before you can start sending messages.
There are several bulk SMS providers available in India that can help you complete this process. You can search for "bulk SMS service" on Google to find a suitable provider.
Some commonly used providers include:
Follow these simple steps:
You can also communicate with your referring doctors or healthcare partners.
To download referrer contact details:
Instead of manually collecting phone numbers, Labsmart lets you export your patient and referrer contact data whenever you need it. Once exported, the data can be used with any TRAI-compliant bulk SMS provider to run your campaigns.
Labsmart itself does not send bulk SMS. It provides an easy way to export your contact database, allowing you to use the SMS service provider of your choice for campaign management.
No. Labsmart does not send bulk SMS directly. It allows you to export your patient and referrer contact data, which you can upload to a TRAI-compliant bulk SMS service provider.
Go to the Patients page and click Email All Patient Data to Account Owner. The contact data will be sent to your registered email address.
Yes. You can download referrer contact details from the Referrers page using the Download Referrers option.
Bulk SMS campaigns in India must be sent through a TRAI-compliant SMS service provider. These providers help you complete the required registration process and send SMS to your contacts.
Yes. To send bulk SMS in India, you must comply with TRAI guidelines. Your SMS service provider will guide you through the registration and approval process.
The approval process may take a week or more, depending on the SMS service provider and the required compliance steps.
You can choose any TRAI-compliant bulk SMS provider. Some commonly used providers include Textlocal, MSG91, and other similar services available in India.
Yes. Once you receive the exported contact data from Labsmart, you can upload it to your preferred TRAI-compliant bulk SMS service provider.
No. Labsmart only provides the option to export your contact data. Any charges related to sending SMS depend on the bulk SMS service provider you choose.
This use case is designed specifically for India, where bulk SMS campaigns must follow TRAI regulations.
