If you are using Labmate to manage your pathology lab, this guide will help you understand the shortcomings of using Labmate as an alternative to a Online Pathology lab management system. We have noticed a lot of Labmate users switching to our online lab software for better lab management needs, as a result of which this detailed guide is documented.
Labmate offline is an old generation software. While it works well as a lab reporting software, it cannot perform lab management as a whole and does not meet requirements as per the current trends.
a.
The patient name appears only on the first page, but labs like Dr. Lal or other standard lab practices provide patient details on each page.
Labsmart allows you to create professional reports with quality as per Dr. Lal's. A quality report format improves your lab's branding and improve patient and doctor's trust in your lab.
a.
Due to lack of proper user experience UX, even though the software is rich with features, it becomes extremely difficult for employees and owners to use the software efficiently in the lab. If you're unable to use the features, it's as good as not having the features.
b.
Billing is complex and time taking.
Labsmart is the easiest pathology lab software, which you can learn and start reporting in 10 mins. Billing is as easy as it can get, and you can create a patient bill in 30 seconds.
a.
Adding a new test, panel, package, and updating normal values is a routine task, but is very difficult to perform on offline software due to the bad User experience.
In Labsmart, all the customizations in reports can be done by you, easily. Adding test, panel, package etc. is a matter of few clicks.
a.
Computer can crash anytime. If computer crashes, all the historical reports and the data is lost.
b.
If you are not paying AMC, then you have to pay additionally for reinstallation.
c.
Each machine has it's own life, reinstallation hassle, data hassle.
In Labsmart, all the historical reports of the patients are saved in cloud. Even if your computer crashes, you need not worry, as your data is safe with us.
a.
Since you cannot access the software online, if you are not present in the lab you have to call and check all the time.
b.
You have to trust the employees that they are billing all cases and no one is doing some malicious practices.
You can access Labsmart over any device - mobile or computer. So, even if you are not present in the lab you can continuously monitor and oversee if work is getting done on time, and you can also see all the billing and daily business.
a.
Labmate doesnot provide QR coded reports in the basic version. You need to pay extra charges for adding QR code in your reports.
In Labsmart, QR Code in bill and report comes as part of the basic plan. You don't need to pay any additional charges for this.
a.
Without multiple desktop access,
b.
Need to trust employees on totaling the business, or need to add one extra employee in doing the totaling verification. This creates extra work and unnecessary stress for the lab owner.
c.
Improper billing, receptionists might bill more or less if they forget the amount as per the lab ratelist. This will tarnish the lab's reputation.
d.
Proper bills cannot be given, manual bills are not accepted in Mediclaim. Lab's will miss on delivering services to Mediclaim patients.
Being an online software you can use Labsmart in multiple computers, this creating an integrated system for billing and reporting. Digital billing in Labsmart helps labs reduce mistakes. Ratelists are managed inside the software to reduce improper billing. Payments and transactions are also tracked to reduce internal frauds as much possible.
a.
If you are not present in the lab and a doctor calls from the OT requesting a patient's repor, which the patient has forgotten to bring, it becomes nearly impossible for you to share the report.
In Labsmart, you can access the report from the phone incase of emergency situations. You can also share the pdf with doctor and patient via sms, whatsapp and email.
a.
As the user experience of Labmate is not good, it gets difficult for employees to operate the software with efficiency.
b.
Mistakes by employee results in to problems to be faced by lab owner
Labsmart is the easiest lab management software available. You or your employees can learn the basic functionalities of operating the software like billing, reporting, business accounting etc. in 30 minutes and start using the software without any hassle.
a.
Difficulty of employee activity tracking leads to revenue loss. Employees can pocket the whole testing charge, without getting caught. This is a common issue amongst all labs, due to human tendencies.
b.
Lab cannot grow due to such a corrupt work environment, created by few employees.
In Labsmart, no reporting can be done without billing, which means employees have to bill and the software will track the payment. If the employee tries to modify older bills, these are tracked as activities. You can reduce internal frauds and enjoy more revenue.
a.
Patient details have to be entered by the receptionist and by the lab technician for each report. Leading to errors.
In Labsmart, billing and reporting are integrated. So once billing is done by the receptionist, the patient details are saves. The technician need not enter patient details again. Technician can only focus on reporting while we take care of all other things.
a.
Support is paid after certain duration. For every support call, you need to pay to get support.
b.
No ticket system - need to call again and again and follow up for support.
c.
More support needed as software is hard to use.
In Labsmart, support is included in the subscription. And all your support requests are tracked through tickets. We assure you of guaranteed support without any extra charges. Also, you can just raise a support ticket and don't need to call our representative again and again.
a.
Pricing is not available on website
b.
No proper website is present
c.
Lacks transparency in terms of reviews and pricing
Labsmart, has open and transparent pricing and we commit to provide our customers with the highest quality product and service. Our 400+ positive Google reviews from customers is a testament to this commitment.
